We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.
Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).
In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at our warehouse.
What cannot be refunded
Unfortunately, we have to refuse to buyback product in the following cases:
- Products that have been damaged or modified (except for manufacturing defects)
- Products that show evidence of usage
- Individual orders made on request or Customized order made on request.)
- Products that have changed color or because of being in the pool (contact with chemical substances), or any other external factors.)
Any disputes arising out of the transaction will be subject to the jurisdiction of Mumbai courts only.